Return & Refund Policy

At Yun Xin International Co. LLC, available at https://yunxglobal.com/, we aim to deliver premium manufactured products and guarantee an excellent shopping experience[cite: 4]. We understand that items shipped cross-border can occasionally sustain damage during transit or experience structural quality defects[cite: 4]. This Return and Refund Policy details our consumer protective measures, criteria, and operational workflows[cite: 4].

1. 7-Day Quality Protection Window

We provide a dedicated seven (7) day consumer protection window beginning precisely on the day the tracking service marks your shipment as “Delivered” to your designated location[cite: 4].

Eligible Claims Criteria: This protection coverage applies directly to items that arrive with physical damage sustained during transit, manufacturing defects, severe quality anomalies, or cases where the completely incorrect item was received[cite: 4].

2. Conditions for Return & Refund Approval

To qualify for a full refund or a complimentary direct replacement, the following physical criteria must be met[cite: 4]:

• The return process must be formally initiated within 7 calendar days of delivery[cite: 4].
• Items must remain in their original received condition, unused, unwashed, and packed securely within their original packaging[cite: 4].
• All accessories, tags, promotional materials, and documentation originally found inside the box must be returned together with the item[cite: 4].

3. How to Submit a Return Claim (Step-by-Step)

Because our inventory dispatches internationally, we process returns systematically to avoid customs friction[cite: 4]. Please follow these direct administrative steps[cite: 4]:

4. Cost of Return Shipping

• For Damaged, Defective, or Incorrect Items: Yun Xin International Co. LLC will bear full responsibility for the transactional error[cite: 4]. We will issue a pre-paid shipping label or fully reimburse your return shipping costs upon processing[cite: 4].
• For Change-of-Mind Returns: If you wish to return a perfectly functional item due to personal preference, size changes, or change of mind, the return must still occur within the 7-day window[cite: 4]. However, the buyer is responsible for arranging tracking and bearing 100% of the return shipping fees[cite: 4].

5. Refund Processing Timelines

Once your returned item is delivered back to our processing facility and undergoes physical verification, your refund will be finalized[cite: 4]:

• Payment Reversals: Approved refunds are routed immediately to the original financial network used at checkout (Stripe, 2checkout, PayPal, Apple Pay, or Union Pay)[cite: 4].
• Banking Windows: While we release funds immediately, third-party payment gateways can take 5 to 10 business days to post the funds back into your credit card statement or bank account balance[cite: 4]. This timeline is controlled by your local banking provider[cite: 4].

6. Direct Replacements Alternative

If you do not want a monetary refund, you can request a complimentary product replacement[cite: 4]. We will prioritize your claim and dispatch an identical, brand-new physical item out of our closest local stock or via an express shipping channel at no extra cost to you[cite: 4].

7. Cancelled Orders

Orders can be cancelled without penalty within 12 hours of placement, provided the package has not yet been processed and loaded onto transit vehicles at our distribution center[cite: 4]. Once tracking has been assigned, the package cannot be cancelled in transit and must be handled as a standard 7-day return upon arrival[cite: 4].

8. Customer Support Desk

For any questions regarding a pending return or to submit your visual proof, reach out to our service division[cite: 4]: